You can open a window using incognito mode by choosing the 'Customize and Control' button, then choosing 'New incognito window.'.If your menu bar is enabled in Firefox, you would choose help and 'Restart with Add-ons Disabled.'.In order to determine if an Add-on is causing this message, choose the Firefox options, then help, and finally 'Restart with Add-ons Disabled.'.If you are using a different internet browser you can go here to learn how to disable extensions: In order to test this, you can try using RightNow Media with all extensions and add-ons disabled.īoth Chrome and Firefox have an easy way to browse without Add-ons enabled, which you can learn about here: If you are having trouble either logging in or streaming videos, this could be caused by an extension that you have installed in your internet browser.
